Services
FTP Site Access

FTP Instructions
Using FRSoft's FTP site for uploading and downloading files.
Why would you use the FTP site? There are a number of reasons, but they all relate to uploading (sending) and downloading (retrieving) files that are generally far too large to transfer as an email attachment. Some common examples are sending a backup copy of your database to your support analyst or retrieving a software patch created just for you. Since this information has been sent to you, you likely have a need to upload or download a file right now.

Getting started with FTP

These instructions are for accessing the FRSoft FTP site for uploading or downloading files. You must have an FRSoft Customer Care Center (CCC) login. If you have a login, it will be your e-mail address and your password. If you do NOT have a login, contact FRSoft's Technical Support at 800-864-0013 to activate an account. The CCC is free to all customers. If you’ve forgotten your password, the CCC Log In page now offers immediate password retrieval via email. Simply select the "I forgot my password" link, enter your User Name, and click the "Email Password" button.

To summarize, you need the following:
  • CCC username
  • CCC password
  • Internet Explorer
  • Access to the internet and FTP permission (provided by your IT department)
  • If uploading - the file you wish to upload - preferably zipped using WinZip (http://www.winzip.com)
  • If downloading - the file's name you've been instructed to retrieve
While FRSoft recommends FTP access through the Customer Care Center (CCC), as you'll see below, there are four ways to access ftp.frsoft.com.

  1. Through the CCC
  2. Through Internet Explorer
  3. Use command line FTP
  4. Use an FTP client


1. Through the CCC

  1. Launch Internet Explorer. In the Address field, type in http://support.frsoft.com/ccc/ and press the Enter key, or click here. You are presented with the CCC log in Web page.
  2. Enter your CCC login ID and password. Click Login.
  3. In the CCC, on the right column of the home page, select FTP Site.

    Note: If you are using a popup blocker, you must allow popups for support.frsoft.com or disable your popup blocker. We also suggest adding http://support.frsoft.com/ as a trusted site.



  4. A Customer Care Center FTP Site page will appear. Click the Open FTP Window link.
    NOTE: On this page you will also find step-by-step instructions for all four methods of accessing the FTP site.



  5. An Explorer style window will appear with an address of ftp://ftp.frsoft.com. This is the FTP Window.




Uploading a file:

  1. On your computer, browse to the file you wish to send to FRSoft, right-click on the file and select Copy.
  2. Place your mouse cursor in the FTP window. Right-click and choose Paste. Your file is placed onto FRSoft's FTP site.
    Note: You can also drag and drop the file from your file system to the Internet Explorer FTP window.
  3. A progress bar will appear displaying the time remaining in the transfer.

Downloading a file:

  1. Double-click the "Download" folder in the FTP window.
  2. Right-click on the file you wish to download from FRSoft and choose Copy.
  3. On your system, browse to the location you wish to save the file, right-click in that window and select Paste.
    Note: You can also drag and drop the file from the FTP window into your file system.
  4. A progress bar will appear displaying the time remaining in the transfer.


2. Through Internet Explorer

  1. Launch Internet Explorer. In the Address field, type in ftp://ftp.frsoft.com and press the Enter key.
  2. You are presented with the Login As popup box. Your User Name is your CCC login (which is your e-mail address). Enter the Password you use to log in to the CCC. Click the Login button (you may wish to select Save Password).



  3. An Explorer style window will appear with an address of ftp://ftp.frsoft.com. This is the FTP Window.
  4. Follow the Upload or Download instructions above.


3. Use command line FTP
  1. From the Start menu on your computer, go to Programs > Accessories > Command Prompt. You are presented with the Command Prompt box.



  2. At the prompt, type ftp and press Enter. You can tell that ftp is ready for your commands when you see the prompt ftp>.
  3. At the ftp> prompt, type open ftp.frsoft.com and press Enter.

    Connected to ftp.frsoft.com.
    220 *Welcome to Four Rivers Software FTP Site*

  4. At the User <ftp.frsoft.com:<none>>: prompt, type in your CCC User ID and press Enter.
  5. At the Password prompt, type in your CCC password and press Enter.

    230 User you@yourcompany.com logged in.

  6. Type dir and press Enter to see the contents of the current directory.
  7. For the purposes of this help sheet, we’ll say I want to upload the file FTPHelp.zip from my C: drive to my directory on ftp.frsoft.com.
  8. At the ftp> prompt, type bin and press Enter.
  9. If you wish to make a new directory: At the ftp> MKDir YourNewDir
  10. At the ftp> prompt, type put C:\ FTPHelp.zip and press Enter. The file FTPHelp.zip will be uploaded to the FRSoft's FTP site.

    200 Port command successful.
    150 Opening data connection for FTPHelp.zip
    226 File received ok.
    ftp: 330 bytes received in 0.00Seconds 330000 Kbytes/sec.

  11. At the ftp> prompt, type bye to end your FTP session.
  12. Type exit to close the Command Prompt window.
*Ascii is used for transferring files that are plain ASCII text, such as HTML documents. Binary changes the file transfer mode to binary. This is used for all binary data, such as graphics, compressed files, audio clips, etc.

4. Use an FTP Client

FRSoft does not support FTP clients, but they generally will work with our site. There are several FTP clients available on the market like WinFTP (www.wftpserver.com) or SmartFTP (http://www.smartftp.com).

Connection Information:
  • Site: ftp.frsoft.com
  • Login ID: this is your CCC Login (your E-mail address)
  • Password: Your CCC Password - Call 800-864-0013 if your login fails.