About Us
Careers

At FRSoft our focus is to meet the objectives of our customers, while providing an enjoyable, friendly work environment. As a growing technological company, FRSoft frequently has employment opportunities.

We offer a competitive salary and benefits package; including: 401k, medical, dental, vision, disability, life insurance plans, and free parking. We provide an extensive training program for our new employees—providing education on our product lines, technology, and the industry.

Candidates interested in employment at FRSoft can submit a resume and cover letter referencing the position of interest via email, to jobs@frsoft.com or fax to - 412-256-9040.

Tips on applying:
  • Confirm your skills, experience, and education meet the requirements
  • Create a cover letter explaining your unique qualifications relative to the opening
  • Send either MS Word or Adobe Acrobat files
  • Send your resume and cover letter to Jobs@frsoft.com or fax to 412.256.9040
  • Because of the volume of resumes received, we do not respond unless there is interest
Current Openings

Territory Manager

The Territory Manager is a member of the Sales Department and reports to the VP of Sales.


Job Specific Responsibilities:
  1. Exceed quarterly and annual quota.
  2. Proactively prospect for new core customers in assigned territory.
  3. Add to and manage a sufficient pipeline to maintain 3 times assigned quota.
  4. Demonstrate entire TMS family of products.
  5. Generate, deliver, and close proposals for new core business.
  6. Deliver accurate forecasts.
  7. Utilize WebEx for software demonstrations.
  8. Contact prospects who have registered for/attended Webinars.
  9. Work with Operations Department on accounts receivable issues as assigned.
  10. Work with Customer Sales Specialists and Services Department on the transition and successful implementation of a new customer order.
  11. Attend local and regional trade shows as assigned.
  12. All other duties as assigned.
List of general responsibilities
#Description
1Demonstrate effective and appropriate oral and written communication skills.
2Actively seek additional responsibilities, assignments and growth opportunities.
3Take responsibility for personal development.
4Use time management tools effectively and work from a written plan.
5Support and promote the company through professional conduct.
6Assist in developing teamwork.
7Complete performance review self-evaluation with examples, comments, thought and reflection. Proposes SMART objectives relative to personal development.
8Set at least 2 SMART objectives per month and completes 80% of all objectives.
9Demonstrate leadership by example.
10Meets company and departmental competencies as defined.


Requirements:
  1. Very strong telephone skills.
  2. Very strong time management and organizational skills.
  3. Excellent verbal and written communication skills.
  4. Strong Microsoft Office skills.
  5. Self-starter and ability to work independently.
  6. Bachelors degree preferred.
  7. Bachelors degree in business or related discipline.
  8. 5 to 7 years successful healthcare sales experience.
  9. Understanding of how data is organized and can be used for reporting.
  10. Proficient in the use of Outlook, Excel, Word, PowerPoint, and Internet.

Travel Requirements:

  1. Travel may be required only with prior authorization of VP of Sales.

 

Field Engineer

The Field Engineer will professionally and courteously interact with customers as they function as implementation and training specialists for the TMS Family of Products. The Field Engineer will operate both independently, and as part of a team with a self-starting attitude and the desire to learn and grow quickly.  This position demands excellent skills in organization, customer service, classroom and one-on-one presentation, and various technical skills.  This position reports to the Manager of Professional Services.


Job Specific Responsibilities:
  1. Willingly travel nationwide to our customer locations to deliver on-site training and consulting services for the TMS product families and the associated report writing software. Adhere to FRSoft travel policies and expense allotments.
  2. Deliver clear and easy class instructions, communicate difficult concepts well, and maintain professional presentation skills.
  3. Deliver product consulting services to apply our application to the client’s needs.
  4. Deliver eLearning and eConsulting services, as assigned.
  5. Create and modify advanced customer reports using the TMS Reporting tools for Advanced Reports, Crystal Reports, and ComponentOne Report Writer.
  6. Support, install, train, and troubleshoot the TMS Family of products including but not limited to TMS OnLine Basic, TMS OnLine/OnSite Professional,TMS WorkGroup, TMS Plus, TMS Enterprise, TMS OnLine, iTMS, TMS 3.0 and their associated add-on modules.
  7. Perform on-site integration services for installing TMS and its associated add-on modules.
  8. Write, select, update, and delete SQL statements to modify customer data.
  9. Perform Call Center support as assigned, when not delivering on-site or remote services. Responsibilities include communicating with customers via phone, e-mail, and remote diagnostics to effectively identify, reproduce, and resolve customer reported application and technical issues in a timely manner. Support covers the TMS product lines, Business Decisions, Crystal Reports, ComponentOne, and other partner applications.
  10. Perform software testing assignments as directed by the QA department.
  11. Perform all other duties as assigned.
List of general responsibilities
#Description
1Demonstrate effective and appropriate oral and written communication skills.
2Actively seek additional responsibilities, assignments and growth opportunities.
3Take responsibility for personal development.
4Use time management tools effectively and work from a written plan.
5Support and promote the company through professional conduct.
6Assist in developing teamwork.
7Complete performance review self-evaluation with examples, comments, thought and reflection. Proposes SMART objectives relative to personal development.
8Set at least 2 SMART objectives per month and completes 80% of all objectives.
9Demonstrate leadership by example.
10Meets company and departmental competencies as defined.

List of general services responsibilities

# Description
1 Understand our products and why they are used. Communicate the benefits of our products and provide customers with insight on how to apply the products to their organization.
2 Take personal training goals seriously and put adequate time into self-study. Stay current with product, industry, and technology as evidenced by trade journals, shows, discussions, meetings, Web research, department training, etc.
3 Handle escalated and watch accounts as priority accounts, provide extra attention to resolve issues faster, and bring accounts that need escalated to management’s attention.
4 Handle customers with respect and dignity, proactively contact customers to follow up on issues, and proactively seek and address customers’ needs cost effectively. Alert management to any accounts that need to be escalated due to customer dissatisfaction.
5 Perform necessary product testing to determine if issues are application, user error, training, bug, or enhancement requests.
6 Follow outlined procedures for managing customer and support issues consistently.
7 Record detailed messages in The Point, listens to customers to determine problems, respond to issues in a timely manner and give clear instructions.
8 Use effective methods for problem solving and demonstrate willingness to learn new techniques/more efficient ways of doing things.
9 Provide feedback on product designs as appropriate. Post to discussion boards on a consistent basis.
10 Suggest additional products and services to customers by creating proposals.

Requirements:

  1. Two to four years experience in technical training delivery, preferably in a computer software environment.
  2. Excellent troubleshooting and debugging skills with computer software.
  3. Strong organizational skills with an ability to manage multiple tasks in a fast paced environment.
  4. Experience with IIS, COM Components, MS Access, MS SQL Server 2000, Windows NT/2000/XP/2003 OS, and Networking.
  5. Experience with LAN and Web based applications.
  6. Bachelor's degree, preferred in engineering, information systems, or computer science, but not required.
  7. Superior verbal and written communication skills & must be fluent in English
  8. Excellent classroom management skills.
  9. Ability to understand, operate, and teach complex technical applications.
  10. Ability to act as a self-starter and work independently.
  11. Ability and willingness to travel extensively (85%).
  12. Professional appearance and extensive presentation skills.
  13. Report writing skills a plus.
  14. Experience working in or managing hospital plant operations, IT or clinical engineering departments a plus.
  15. Desire to continually learn new technology and updated TMS product lines.
  16. If applicable, remote home office that meets or exceeds the FRSoft work at home standards.