Solutions

Four Rivers Software

Manage IT with Speed, Organization, and Efficiency

Data entry is minimized when end user requests automatically populate a work order for equipment repair, troubleshooting, or maintenance.  Real-time reporting of staff availability will ensure you are never short-handed again.  The use of TMS for your IT Department is a natural expansion from Biomed and Facilities.  At this time, TMS does not support the following features: discovery, knowledgebase, or license management.  However, the robust features and functionality that supports work orders, surveys, depreciations, and contract management have made it a favorite among smaller IT departments. 

Benefits of the IT Solution

• One Application.  Using one application across the entire organization helps simplify training requirements, and increase speed of implementation.
• Increased Productivity.  Minimize the amount of calls hitting your call center and allow technicians to respond more quickly and efficiently to end user inquiries.
• Increased Quality of Service.  With better organization and administration of your IT department, service personnel are now free to focus on what matters; completing service requests, tracking IT assets, and managing larger IT projects.