Products

Four Rivers Software

Centralized, Low-Cost Work Request Processing

The TMS Dispatch Module assigns incoming service requests to the appropriate resource.  Users can configure the main panel to select viewable fields and the queries shown.

Your dispatch queue contains work orders from a variety of sources including:  requests made by hospital personnel via the hospital Intranet, requests from the Hospital Information System, and requests entered by technicians in the field.  The TMS Dispatch Module also has a work order creation panel for service requests taken over the phone.  All of your work requests are centralized in one location for easy dispatch.

Use the Assignment Wizard to simplify the assignment process with the ability to filter by skill and asset contact.  Filters allow you to focus only on those resources that are qualified to handle the work required.  Ensure that only available technicians are selected by using our Check Availability feature.  Finally, dispatchers can automatically contact resources that are assigned requests either by paging them or sending notifications if they are using one of our Mobile Solutions. 

Benefits of TMS Dispatch

• Time Savings.  Shrink the amount of time a Work Order remains open by easily assigning it as it is received quickly and easily.
• Resource Availability.  By centralizing all of your work orders in one place, dispatchers or administrators can ensure that they are only assigning work orders to available personnel.
• Skill Level Matching.  Quickly match skill sets to the skills required to complete service requests.