Products

Four Rivers Software

Self-Service Requests

TMS Web Request allows everyone within your organization to place a service request even if they do not have network access to TMS. Information is now delivered to your customers on the floor, where and when they need it.  The TMS Web Request module makes the tasks of entering your request, your identity, and your location quick and easy.

Web Request improves your service ratings while saving technician time. Your customers can check the status of work requests submitted, and TMS automatically notifies your customers via email if any work order has a status change. Web Request is Web-based and includes an unlimited number of service request pages; all easily created and customized by your TMS system administrator, no IS or HTML skills are required.

Benefits of TMS Web Request

• Improved Response Time. Reduce the amount of time it takes to receive and enter a service request.  TMS Web Request helps to automate the process allowing your technicians to respond more quickly.
• Save Time.  Work orders are automatically created from the service requests entered into TMS Web Request, saving you time and reducing data entry.
• Improve Communication.  As the status changes on a service request, requesters receive electronic notifications allowing them to be in constant communication.